BTM projects typically get initiated and owned by groups within IT. The common groups involved in BTM projects tend to be:
† Application owners (mostly of mission critical applications and ones suffering from application manageability issues) – Application owners are particularly interested in improving supportability of their applications, the ability to prove and report on performance and usage as well as the ability to connect development teams and processes to production realities and the reduction of rollout risks.
† Application support teams are also involved with, but would not typically report into, a line of business aligned application owner
† IT operations management (e.g., “Head of IT Operations - EMEA”, “Head of Enterprise System Management”) evaluate BTM from the perspective of evolving IT and are usually interested in the capabilities that the technology will bring to them in the areas of:
† Process optimization – (alert handling, problem isolation, new rollouts )
† Cost optimization (CPU consumption, virtualization and consolidation)
† Business alignment (managing business services, true visibility)
† Shared services owners (e.g., “Head of SOA Services”, “Global Head of Grid Services”) are typically concerned with visibility into the services environment from an SLA perspective as well as for resource allocation purposes.