This
page answers some of the fundamental questions about Business Transaction
Management in order to provide an overview of the monitoring technology and its
role in business and IT operations.
What is a business transaction?
A business
transaction is an end-to-end transfer of information from an application to an
end-user or another application. Business Transactions transverse the various
components in the IT infrastructure, to deliver critical information and data when
requested by users or applications.
Common
examples of business transactions include logging into a bank account to check
the account balance, scanning a barcode, completing an online purchase, making
travel reservations, printing a report, executing a stock trade, etc.
Why are business transactions important?
Business
transactions provide the key to understanding IT from a business perspective –
and vice versa. They reveal exactly how business transactions are dependent on
IT components, and conversely, precisely how specific components affect the
business.
What is Business Transaction Management (BTM)?
In
today’s complex IT environment, it is difficult to pinpoint and quickly address
problems in transaction flow using traditional monitoring technology. When a
business transaction runs slowly or fails altogether, the cost can be high in
terms of lost revenues, customer attrition, reduced productivity, support calls
and problem resolution.
BTM
technology is designed to track the flow of business transactions across IT
infrastructure. It enables rapid detection and correction of unexpected changes
or problems in both business and technical conditions. Using business
transaction management, application support teams can easily search for
transactions based on their context and content, providing a straightforward
way to isolate causes of common IT issues including application exceptions,
stalled transactions, and even lower-level issues such as incorrect data value
entries. BTM solves the limitations of conventional, siloed monitoring
solutions by providing end-to-end visibility into every step of a business
transaction.
What is the value of BTM?
Business Transaction Management…